Privacy Policy

1. Our approach

TUA aims to protect personal data and comply with applicable data protection legislation, including Turkish Law No. 6698 where applicable.

Seller / Data Controller: TUA Ceramics
Address: İstanbul, Türkiye
Email: [email protected]
Phone: —
Website: https://tuaceramics.com
MERSIS No: —
Trade Registry No: —
Tax Office / No: — / —

2. Categories of data

We may process identity and contact details, delivery and billing data, orders, products, payment method and transaction records, customer communications, device, IP, usage and security logs. Where card payments are handled by a payment institution, TUA does not store full card numbers in its own systems.

3. Purposes and legal grounds

Data is processed to establish and perform contracts, fulfil orders, deliver products, provide support, process returns, meet accounting and legal duties, resolve disputes, prevent fraud and maintain information security. Marketing communications rely on consent or another applicable legal ground where required.

4. Sharing and retention

Data may be shared, only as necessary, with delivery, payment, hosting, email and accounting providers and authorised public bodies. Retention periods follow applicable law and the purpose of processing; data is then deleted, destroyed or anonymised.

5. Security and choices

Reasonable technical and organisational measures are used against unauthorised access, loss and misuse, although no internet transmission can be guaranteed absolutely secure. Cookie choices can be managed under the Cookie Policy.

6. Requests

Data subject rights and request methods are explained in the KVKK Notice and Data Subject Application Method pages.