Distance Sales Agreement

1. Parties

SELLER:
Seller / Data Controller: TUA Ceramics
Address: İstanbul, Türkiye
Email: [email protected]
Phone: —
Website: https://tuaceramics.com
MERSIS No: —
Trade Registry No: —
Tax Office / No: — / —

BUYER: The consumer whose identity, contact and delivery details are entered during checkout.

2. Subject and formation

This agreement governs the sale and delivery of products ordered electronically at https://tuaceramics.com and the parties' rights and duties under Turkish Consumer Law No. 6502 and the Distance Contracts Regulation. It is formed when the buyer sees the pre-contract information and confirms the order with a payment obligation.

3. Products, price and payment

The names, essential characteristics, quantity, prices including taxes, shipping, payment method and total shown in the order summary form an integral part of this agreement. Prices are those displayed at the time of order.

4. Delivery

Products are sent to the stated address in protective packaging. Performance is completed within the promised time and no later than the mandatory maximum delivery period. If performance becomes impossible, the buyer is informed and collected amounts are refunded as required by law.

5. Withdrawal and returns

The buyer may withdraw within 14 days after delivery without giving a reason by a clear statement to [email protected]. Goods must be returned within 10 days to İstanbul, Türkiye, preferably using —. The seller processes the refund within 14 days after receiving notice, in accordance with applicable law.

The buyer should handle goods only as necessary to establish their nature and characteristics and may be liable for additional loss in value. Returned goods should be safely packed with their original parts where possible.

6. Exceptions

Withdrawal is unavailable in cases listed by law. Ceramics made to the buyer's selected name, dimensions, colour, pattern or other personal specification may fall within an exception. Natural glaze, tone and form variations disclosed as part of a handmade product are not by themselves defects; mandatory rights concerning defective goods remain unaffected.

7. Obligations

The seller delivers products in conformity with the order and legal standards. The buyer provides accurate contact and delivery details and fulfils the selected payment obligation. Recording visible transit damage is recommended but failure to do so does not remove statutory defect rights.

8. Force majeure

A party affected by events outside its reasonable control promptly informs the other. Mandatory consumer refund and other rights remain unaffected.

9. Disputes

Turkish law applies. The buyer may apply to the competent Consumer Arbitration Committee or Consumer Court under current monetary and jurisdictional rules.

10. Records

Order information, pre-contract information, accepted agreement version and acceptance time are stored electronically. The buyer can access and save the agreement before payment.